Microsoft Official Academic Course (MOAC) IT Professional textbooks from Wiley are available for Microsoft's Server, Desktop, Database and Developer certifications.
MOAC Courseware supports certification programs designed to teach an in-depth knowledge of a key Microsoft product or technology and validate the student's ability to implement, build, troubleshoot, and debug a particular Microsoft technology, such as Windows Server, Microsoft .NET Framework or Microsoft SQL Server.
This MOAC Windows 7 Enterprise Desktop Support Technician, Revised First Edition fully prepares your students as they master the necessary skills for their MOAC Windows Server MCTS certification exam. This new edition contains a large number of new labs with an even greater emphasis on the troubleshooting tasks that students will encounter as they learn the skills of a desktop support technician. The labs will continue to support their corresponding textbook lessons and will provide students the opportunity to explore Windows 7 troubleshooting issues in great detail.
Lesson 1: Introduction to Windows 7
Lesson 2: Resolving IP Connectivity Issues
Lesson 3: Understanding Workgroups and Active Directory
Lesson 4: Troubleshooting Mobile Connectivity Problems
Lesson 5: Troubleshooting Hardware Issues
Lesson 6: Troubleshooting Startup Problems
Lesson 7: Understanding and Troubleshooting File Access
Lesson 8: Troubleshooting Printer Problems
Lesson 9: Dealing with Software Issues
Lesson 10: Dealing with Performance Issues
Lesson 11: Troubleshooting Internet Explorer
Lesson 12: Resolving Security Issues
The MOAC IT Professional series is the Official courseware from Microsoft, turn-key Workforce training program that leads to professional certification and was authored for college instructors and college students. MOAC gets instructors ready to teach and students ready for work by delivering essential resources in 5 key areas: Instructor readiness, student software, student assessment, instruction resources, and learning validation. With the Microsoft Official Academic course program, you are getting instructional support from Microsoft; materials that are accurate and make course delivery easy.
N.B. Courseware is usually delivered within 5 Business days from receipt of order.